F1 component kit/Data and history/Comment thread (tickets)Desktop

Comment thread (tickets)

F1 variant29 · comment-thread

The real ticket page: the Original Message (tickets.body) with its attachments, then the thread. No internal notes exist — every staff reply emails the retailer. The composer has Saved response, voice, Cite article and an explicit Get AI Suggestion button (never automatic; it costs a RAG query and an LLM call).

Covers: comment-thread primitive, thread designer. Exports: Thread, AiSuggest.

Whole page:Phone is fixed at comfortable (POWERUPS #15).Laravel · navyDTC · midnight green

Anatomy

The component as it sits in the product: English, compact, real data shapes.

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

States

8 states, left to right, top to bottom. A mock poll never finishes, so each state is drawn on purpose.

thread

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

AI: searching

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleSearching…

Write a reply… every reply emails the retailer

Upload File

AI: suggestion + confidence

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

Suggested reply86% confidenceSource Chunks (3)

Thanks for flagging this. We have the sleeve length from the first fitting (65.5 cm) and will apply it to the second jacket…

AI: no match

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

reply sending

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

W. Liu Sending…

We will remake the sleeve at 65.5 cm.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

send failed · retry

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

W. Liu Not sent · network

We will remake the sleeve at 65.5 cm.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

body only

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

loading

#877

Density

The phone shell is always comfortable (POWERUPS #15): 44px tap targets, 16px inputs. Compact exists on desktop only; see the desktop page.

comfortable · phone default

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

English · 中文

Staff pick en or cn (T001 Q25). Labels arrive localised; CJK falls back to PingFang SC / Noto Sans SC.

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

中文 · lang=zh-Hans

#877

#877 · Measurement Issue | Missing Sleeve Length

待零售商回复

订单 › 订单修改 · High · 订单 #4503

原始消息Atelier North · 17 Oct 10:12

你好，客户的第二件外套没有按首次试穿约定的袖长制作。请确认所用尺寸。

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ 员工 · 17 Oct 11:40

谢谢，正在查看试穿校验记录。

Atelier North零售商 · 17 Oct 12:05

客户 10 月 24 日出行，需在 21 日前完成。

常用回复引用文章获取 AI 建议

撰写回复…每条回复都会邮件通知零售商

上传文件

Long string · permission denied

The long-string case (PL-063) and what a role without the permission sees (the server decides; T003).

long string

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used? https://atelier-north.example/fittings/2026/10/S-Chen-second-fitting-notes-and-photos-before-alteration-final-final.pdf

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Saved responseCite articleGet AI Suggestion

Write a reply… every reply emails the retailer

Upload File

permission denied

#877

#877 · Measurement Issue | Missing Sleeve Length

Pending Retailer Response

Orders › Order Modification · High · Order #4503

Original MessageAtelier North · 17 Oct 10:12

Hi team, the customer's second jacket arrived without the sleeve length we agreed at the first fitting. Can you confirm the measurement used?

fitting-2-sleeve.jpg4503-1-2 | Jacket

W. LiuRJ staff · 17 Oct 11:40

Thanks, checking the fitting validation log now.

Atelier NorthRetailer · 17 Oct 12:05

Customer flies out on 24 Oct, so we need it before the 21st.

Contract

The @rj/admin-kit API for this family. Mirrored in CONTRACT.md.

Export: Thread · @rj/admin-kit
Props: original {title, body, attachments, subProducts} · comments[] · onReply
States: loading · body-only · thread · sending · failed + retry · denied (read only)
shadcn / Radix: none · Avatar
Package underneath: Tiptap minimal (composer) · react-dropzone
Accessibility: each message is an article with author and time
API operations: admin.tickets.show · admin.tickets.comments.store · admin.tickets.attachments.store / .download · admin.tickets.templates.show · admin.tickets.ai.voice-transcribe · admin.tickets.citations.search
Phone variant: thread full screen, composer docked

Export: AiSuggest · @rj/admin-kit
Props: ticketId
States: idle · searching · result (confidence ≥80 green, ≥60 amber, else red) · no-match (no LLM call) · error
Accessibility: result panel is a region; Use This Response replaces the composer
API operations: admin.tickets.ai.suggest (click only)